Hawaii One Call / 811 Ticket
- Prepare information in advance
Before you call (or file online), gather the info the call center will need. According to HI-811, the required information includes:- Your name, phone number, email, and mailing address
- Alternate contact name / phone (in case operators need clarification)
- Type of work (excavation, drilling, demolition, etc.)
- Who the work is being done for (owner / contractor)
- Island, county, city of the work
- Address, or street name
- Nearest cross street
- Distance and direction from the intersection (if no precise address)
- Marking instructions (where exactly the excavation is)
- Tax Map Key (TMK) number or GPS coordinates, if available
- Pre-marking of the excavation area in white spray chalk (per Hawaii law)
- Contact the One Call Center (Call or Online)
You have two main paths:- By phone: Dial 811 (or 1-866-423-7287) to get through to the Hawaii One Call Center.Online: Go to the Dig Safely Hawaii website (www.digsafelyhawaii.com) and file a locate request via their online ticketing system.
- Answer the call center’s questions / fill in form fields
The agent (or online form) will ask for the information you prepared. They will use it to determine which facility operators (utility owners) need to be notified in your work area. - Receive ticket reference number & affected operators
Once your request is accepted, the HOCC will generate a ticket number (reference) and list which utility / facility operators were notified. - Wait for facility operators to respond / perform locates
After notification, the utility / facility operators (or their contract locators) will respond in one of several ways:- “No conflict / clear” (no underground facilities in the area)
- “Area checked and marked”
- “Marking will be delayed”
- “Caller made aware of available records”
- “Excavation area not marked / No action taken”
- Check that all required operators have responded
Before you begin excavation, you must verify that all operators identified on your ticket have responded (marked or provided an official response) by the legal start time. - Observe required waiting period (unless emergency)
Under Hawaii law, you typically must wait at least five (5) working days (but no more than 28 calendar days) from the notification date before you begin excavation.- Short-notice or same-day requests are not guaranteed and don’t relieve legal responsibilities.
- In valid emergencies, an emergency locate request may be made; operators are to respond as soon as possible.
- Begin excavation carefully, respecting markings and safety
Once the legal start time has arrived and locates are complete, you may proceed. You must exercise reasonable care when digging near subsurface installations, and in accordance with the law (e.g. stay outside tolerance zones). - Maintain proper records and positive response checks
- Use the online portal / ticketing tools to check ticket status, positive responses, etc.
- Retain the ticket number, positive responses, etc., for compliance purposes.
- Proceed with cation with all excavations.
Mahalo..
